Terms & Conditions of Group Classes

Health & Safety:

Please inform your physiotherapist if there are any changes to your physical condition, e.g., pregnancy, recent injuries, illnesses, or surgeries, that may affect your participation. While some adjustments can be made during a class, your physiotherapist may request an individual consultation to thoroughly assess your condition for your safety and to maximize your benefit.

For hygiene and safety reasons, please ensure that you always wear socks during your class. If you forget, you can purchase a pair at the reception prior to the class.

At the end of each class, please clean the used equipment using the provided antibacterial spray and return all equipment to its proper place, including resetting all springs.

Bookings:

Bookings are essential – you can reserve your spot through the online booking system or by contacting the clinic directly. If your preferred class is full, you may join the class waitlist.

At SPG, we can accommodate annual bookings for your desired class on a reoccurring basis, subject to our cancellation policy.

Cancellation Policy:

Cancellations made less than 12 hours before your scheduled class will result in a deduction from your package. If you need to reschedule or cancel your booking, you can do so by following the link in your class confirmation email or by contacting the clinic directly.

For recurring bookings, if your absence is anticipated to be longer than six weeks, your permanent spot will be forfeited, and we will place you on a waitlist for your return.

Terms & Conditions of Packages

Packages are non-refundable and are valid for 6 months from date of activation (first class attended).

Payment must be made prior to booking. To book into a class, you must either have pre purchased a pack in your account or pay at the time of your class in clinic.

Health Fund Claiming & Receipts

If you wish to claim from your health fund, an initial consultation with your physio must be attended annually. This consultation not only allows your physiotherapist to assess your injuries but also helps in the development of a personalized plan for your classes.

A receipt for claiming will be provided at the end of your package. Please note that the claiming process must then be managed directly with your health fund and is not the responsibility of Sydney Physio Group (SPG). SPG cannot be held liable for the specific requirements of your health fund pertaining to if/how/when group classes may be claimable.